Skip to main content

Bills and payments

Why have I been charged a supply charge?

Your bill has two components, a fixed daily supply charge and an amount for the electricity you have used. The supply charge is the cost associated with getting electricity to your home or business – installing and maintaining the poles, wires and other infrastructure.

All customers pay a supply charge, including those who have renewable energy installed. 

Let us know if you need any further assistance.

Fill in the form below or view our contact details to get in touch.

* Indicates a mandatory field.

Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

View all contact details