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Connecting and disconnecting

How long does the new meter take to be ready for reconnection after a new account is opened?

It will take up to three hours from when a customer rings up to open a new account or to pay an overdue bill after disconnection, before an advanced meter can be re-energised.

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Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

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