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Request a payment plan or extension

We understand it’s sometimes difficult to pay your bill on time. That’s why we offer a number of options to help you get back on track.

Request an extension

You can easily request a payment extension, and perform many other account-related activities, online through My Account. 

Log in or Register for My Account

Request a payment plan

You can set up a customised payment arrangement allowing you to make multiple payments over an agree period of time. Please call us to discuss your options or log in to My Account and see if one of our direct debit plans suit your needs.

You may be eligible for the Hardship Utilities Grant Scheme (HUGS)

Customers experiencing financial hardship may be eligible for assistance through the Hardship Utilities Grant Scheme(HUGS). If you think you are eligible for HUGS please contact us.

Find out more about HUGS Read our financial hardship fact sheet


Please call us on 1800 267 926 as soon as you receive your bill so that we can discuss the assistance available to you. Remember to have your bill at hand when you call us.

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Life's a little easier with My Account

Register online today or download our mobile app.

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