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Customers advised to be aware and report scams

Please be aware of scammers calling and posing as Horizon Power and Western Power customer service teams and asking you to provide a credit card number to receive a credit refund from your energy bill.

We are committed to ensuring the confidentiality and security of your personal information, and for this reason we do not contact our customers asking for information such as bank account details.

If someone claiming to be from Horizon Power calls, emails or texts you to ask for payment or for personal identifier information please call us immediately on 1800 267 926.

We encourage all Horizon Power customers to be mindful of scammers. Visit WA ScamNet to learn more about false billing.