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Help by staying at least 10 m away

When you see a fallen powerline, the best way to help is to call Horizon Power immediately on 13 23 51

Fallen powerlines could be live and deadly to approach

While a fallen powerline may appear harmless, it can send electricity into the ground for up to 10 metres all around it.

If you see a fallen powerline, don’t touch anything near it and keep clear of the 10 metre danger zone.

If you see a fallen powerline you should always:


1. Stay at least 10 m away from a fallen powerline


2. Call Horizon Power immediately on our faults line 13 23 51


3. If there is an emergency situation, please call 000 as well

What to do if your vehicle hits a power pole

If your vehicle is in contact with a fallen powerline, it could be electrified and so could the ground around it.

Follow these steps to stay safe.

Stay in the vehicle

It sounds strange, but your car is actually the safest place for you to be because you aren't in physical contact with the ground.

If you aren't in immediate danger, stay in the vehicle, warn others to keep away and call 000.

Exiting the vehicle safely

You should only get out of your vehicle if it’s on fire or you believe you are in imminent danger. To do this safely, you need to make sure you don’t touch the vehicle and ground at the same time.

The safest way to exit the vehicle is by jumping from the car, keeping your feet together and your arms towards your chest.

Shuffle to safety

After you’ve exited the vehicle, you still need to get out of the danger zone safely.

You can do this by keeping your feet close together and shuffling one foot forward a little at a time, never letting the heel of one foot move past the toe of the other. Keep shuffling until you're at least 10 metres away.